Every device on the floor, accounted for.
Client name withheld.A distribution company running three warehouses- Logistics
- M · What exists, and how is it doing?
Nobody could say how many devices the business ran.
One inventory, kept true automatically.
Updates when something broke, often mid-shift.
Updates overnight, on a schedule the floor agreed.
Scanners and office PCs on the same network.
Floor devices on a network of their own.
Context
The warehouses had been equipped over a decade: handheld scanners, label printers, forklift tablets, the PCs in the dispatch office. Each was bought for a good reason, and each was set up by whoever was there at the time.
The problem
- There was no list. Every audit and every renewal started with a count.
- Some scanners ran an operating system that no longer received security fixes.
- When a device failed, nobody knew it had, until the shift that needed it.
05.1What we did
The work, service by service.
- Devices & infrastructureOne inventory, from what reports inEvery device found, enrolled into management and given an owner and a site. Unsupported scanners replaced on a plan, not in a panic.
- Monitoring & responseA device that goes quiet raises a flagHealth watched across the fleet. A scanner that stops reporting, or falls behind on updates, reaches a named person before the next shift.
- Network & cloudThe floor on its own networkScanners, printers and tablets moved onto a network of their own, able to reach the warehouse system and nothing else.
05.2Under the hood
The route it runs along.
- 01Device
- 02Enrolment
- 03Inventory
- 04Overnight update
05.3What changed
What is different now.
- The business knows what it owns, where it is and what state it’s in.
- Updates happen overnight, and nobody on the floor notices them.
- A failing device is found by the system, not by the shift.